Top questions

• Q. How do I cancel my Stash plan?

  We’ll be sorry to see you go! You can cancel your Stash plan at any time in the app or online at Stash.com. There may be tax implications when closing accounts. Consult a tax professional for answers to specific tax needs.…

• Q. Changing Your Risk Level: What to Do When Your Financial Situation Shifts

  Your risk level on Stash is built from several pieces of information you provide during onboarding. These are things like your income, financial goals, how you view risk, and other brokerage and investing-related questions. These details help Stash understand your overall financial picture and determine a risk level that guides certain parts of your account,…

• Q. Why is my account locked?

  There are many reasons why your Stash account may be locked. To get specific information about your situation, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com so that a representative can assist you with unlocking your account. …

• Q. What are the ancillary account fees?

  Below is a list of fees, known as ancillary fees, that you may be charged that are not a part of your subscription fee, which is also known as the Wrap Fee. You could incur these fees through a request or other action which is why they are excluded from fees and services covered by your subscription fee. …

• Q. My family member has passed away, what do I need to do to close their Stash account?

  We are very sorry for your loss. This must be extraordinarily difficult for you. Our support team is here to help guide you through this. When you’re ready, email us and tell us the first and last name of the deceased,…

• Q. Who are Stash’s insurance partners?

  We’re looking to provide you with affordable insurance coverage options that make sense for your current life situation. All of our partners are focused on affordability while saving your hard-earned money. Click here to see all of our current insurance partners. …

• Q. How is my total return percentage calculated?

  A return is how much you gain or lose on either a single investment or an entire portfolio. You can calculate it as both a specific dollar amount or a percentage. Here’s how. Investment positions/holdings: Dollar: [current value] – [amount invested] Percentage: ( [current value] / [amount invested] ) –…

• Q. Why are the transfers in my Stash banking account pending?

  You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…

• Q. Where can I find the Stash customer agreements?

  Stash Customer Agreements  You can access your Stash customer agreements at any time in the Disclosure Library.  Apex Clearing Agreement You can access your Apex Clearing Agreement at any time in the Disclosure Library.  …

• Q. Are Custodial accounts protected from creditors and garnishment?

  Custodial accounts may be subject to garnishment from creditors looking to collect a debt owed. For creditors looking to collect on a debt owed by the custodian of the account, the Custodial account does not offer any special protection. As long as the account is under your name,…

• Q. Why is there a hold on my purchase for more than my payment amount?

  Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.  This is a temporary hold, and after your purchase is processed and settled,…

• Q. Why is my Invest account suspended or inactive?

  Stash has reduced your level of service due to inactivity on your brokerage account. This means trading is no longer available to you. If you’d like to initiate transfers, deposits, or buy/sell securities, you’ll log in to the app to review and agree to the Apex and Stash Capital Customer Account Agreement.…

• Q. Where can I view my trade confirmations?

  Trade confirmations are like receipts for your investment transaction activities. We’re legally required to send you all of your trade confirmations. You can view your trade confirmations at any time from the app or web. Follow these steps to view your trade confirmations: In the app: Click here to go to your Statements &…

• Q. Why haven’t I received my direct deposit?

  If you were expecting a direct deposit into your Stash banking account, but it hasn’t arrived yet, this could be due to one of a few reasons. Here are the most common reasons you may not have received your direct deposit:  …

• Q. What happens if I delete the Stash application from my mobile device?

  If you delete the Stash application from your mobile device without cancelling your subscription plan, your Stash account will remain active and you will continue to be charged your subscription fee. Your Stash account will continue to be governed by Stash’s Terms of Use and Privacy Policy,…

• Q. FAQ: Retirement Portfolio

  Traditional or Roth? How do I choose the right Stash IRA? This should not be construed as tax advice. Stash does not monitor whether a customer is eligible for a particular type of IRA or a tax deduction. Clients should consult with a tax advisor.…

• Q. FAQ: Auto-Stash Settings

  How do I navigate to my Auto-Stash settings? Use this link to navigate to your Auto-Stash settings. To view portfolio specifics or fine-tune any settings, simply click into each portfolio or account. How do I set up Auto-Stash? Smart Portfolio: Open this link and select your Smart Portfolio Enter the amount you wish to contribute Contributions are set to weekly by default,…

• Q. All About Stock-Back® Rewards 

  All About Stock-Back® Rewards¹ Want to make your money work harder for you? The Stash Stock-Back® Debit Mastercard® allows you to invest while you spend. Read on to find out the details of this benefit, offered exclusively by Stash.   …

• Q. FAQ: Subscription and Payment Methods

  How do I change my subscription plan? Stash offers two subscription plans: Stash Starter ($3/month or $32/year) and Stash+ ($12/month or $129/year). Stash makes it easy to upgrade or downgrade your subscription plan at any time from the app or web.…

• Q. FAQ: Custodial Navigation

  Looking to invest in the future of the child or children in your life? Stash offers a type of investment account geared specifically towards children. This is called a Custodial account. You may open a custodial account for any child under the age of majority in your state.…

View more

Learn more